Need to know how to edit your Google reviews? We got it with pictures!
Sometimes a customer needs to go in and change what they’ve put in a review. I had a client who got a 1 star review from the sweetest most appreciative grandma. The text she wrote was wonderfully complimentary. We advised them to call the reviewer- turned out she thought that ‘1’ was like “#1, the best”.
It’s always best to communicate. Even if it’s a bad review, when customers feel heard and cared for they will often go in and change their bad reviews. These are the instructions you send to them in that case.
Please note: businesses can’t change reviews written about them- only consumers who have written reviews can edit them.
~How to Edit Your Google Reviews~
- On your computer, open Google Maps
- In the top left, click Menu
- Click Your Contributions choose Reviews
- Next to the review you want to edit or delete, click More
- Choose an option and follow the instructions.
Step by Step – How to edit your Google reviews-
Go to Google Maps
Click on the 3 line menu on the top left
When you hover over the 3 lines, a button will popup telling you that it’s a menu.
Click on those three lines!
Find the place where all your contributions are stored in Google.
Navigate through the “Contributions” pages
Click on the 3 dot menu on the right side of the review you’d like to edit.
See the 3 dots to the right of the address of the business? Click there.
When you hover over those dots, a little guide will pop up letting you know that it’s a menu. Click on the dots not the word “menu”.